Travel Care Family Premium

Description

Up to 30 days, up to 4 members — for families traveling long-term or with complex needs:

• Full Premium level for each member: online visits (fair use 10/month per person), full insurance documentation, post-treatment follow-up
• One personal healthcare coordinator dedicated to the whole family
• Private medical transport arrangement for each member – under the same pricing terms as Travel Premium (paid separately)

Additional member (beyond 4): +€20/person, valid for the whole package duration. Day overage: weekly renewal at a proportional price for the whole group.

How it works

1. The tourist scans the QR code at the hotel, apartment, or airport
2. Chooses the package
3. Completes payment online
4. Is connected immediately with the Elkemi operator
5. Triage is carried out
6. If needed, a doctor consultation takes place or on-site service is arranged

Package activation

• The package activates when you scan the QR code and connect with the Elkemi operator — not at the moment of payment.
• After the online purchase, you have 90 days to activate the package; after that period, an unactivated package expires automatically and can no longer be used.
• The package duration starts counting only from the moment of activation, not from purchase.

Cancellation & refunds

• All payments for Elkemi Travel packages are final and non-refundable, regardless of whether the package has been activated, partially used, or expired unactivated.
• Leaving Albania early, before the package duration ends, does not entitle you to a refund for unused days.
• You may request a package change (upgrade) under the conditions described for each package, even after activation.

Questions & contact

• For a package change (upgrade), questions, or complaints, contact us at support@elkemi.al or on the line +355682335462, active 24/7.
• Every request receives a response within 24 hours.
• Prices shown include VAT.