Travel Care Basic

Description

Up to 7 days.

• 24/7 online medical consultation
• Nurse triage
• Electronic prescription (where applicable)
• Guidance to the nearest healthcare center
• Support in Albanian, English and Italian

Day overage: automatic renewal at €1.5/extra day, or direct upgrade to Plus with the difference deducted from the price.

How it works

1. The tourist scans the QR code at the hotel, apartment, or airport
2. Chooses the package
3. Completes payment online
4. Is connected immediately with the Elkemi operator
5. Triage is carried out
6. If needed, a doctor consultation takes place or on-site service is arranged

Package activation

• The package activates when you scan the QR code and connect with the Elkemi operator — not at the moment of payment.
• After the online purchase, you have 90 days to activate the package; after that period, an unactivated package expires automatically and can no longer be used.
• The package duration starts counting only from the moment of activation, not from purchase.

Cancellation & refunds

• All payments for Elkemi Travel packages are final and non-refundable, regardless of whether the package has been activated, partially used, or expired unactivated.
• Leaving Albania early, before the package duration ends, does not entitle you to a refund for unused days.
• You may request a package change (upgrade) under the conditions described for each package, even after activation.

Questions & contact

• For a package change (upgrade), questions, or complaints, contact us at support@elkemi.al or on the line +355682335462, active 24/7.
• Every request receives a response within 24 hours.
• Prices shown include VAT.